Managed Support

Designed for Businesses or Organisations with between 20-500 users who value IT services, cost containment and maximum system availability.

Oxygen IT gives you access to our qualified team who will provide high quality support services.


Support Plan Advantages

• Monthly Preventative Maintenance
• Telephone & Online Help Desk (SupportDesk)
• 24x7 Server Monitoring, Alerts & Report (AlertAssist)
• Monthly Maintenance Reports (HealthReport)
• Onsite & Remote Support
• Systems Audit & Documentation
• Response Time Guarantee
  

Call 1300 582 009 or fill in our contact form to discuss your requirements.



When you choose an Oxygen IT Support Plan, your business will be managed by our Enterprise level Job Logging System - SupportDesk!

Easy Job Logging
SupportDesk enables your staff to log jobs, monitor the progress of jobs and receive alerts when the job has been completed. SupportDesk is accessed via the Internet

Service Levels
SupportDesk is configured to ensure your request is progressed quickly by our HelpDesk using its customised service level features, designed to meet your expectations.

Powerful Reports
SupportDesk reports enable your business to review your request history, common issues, location statistics and ensures accountability for your IT service requirements.

    
AlertAssist provides your business with total IT Management & Support 24x7!

Designed to be installed on your mission critical Server(s), AlertAssist pro-actively sends information regarding the health, utilisation, performance and capacity of your Server(s) to our centralised Help Desk.

HealthReport is a designed to provide you with a detailed monthly maintenance checklist of all your mission critical Servers at each site.

The Report is emailed to the relevant site contact and provides clear accountability for the work performed and ensures maximum system & network uptime.

If an issue is detected via the report this is escalated for further investigation. 

Daily Safety Checks:
- Daily Backup Status Check
- Daily AntiVirus Definition Check
- Email size/quota Check
- Disk Growth Rate Check
- Critical Event Checks
- Security Check

HealthReport covers the following: - Server Status - Backup Status - AntiVirus - UPS - Disk Information - Server Management - Scheduled Tasks - Firewall

The benefits of AlertAssist: - 24x7 Proactive Server Monitoring - 24x7 Email Alert Notification of critical systems - Fix Server issues before they effect your users - Generate information, via monthly Reports - Capacity management